Policies

Thank you for your interest in our catering services.  We look forward to being a part of your event.  The following information will be helpful in planning your function.

ORDERING PROCESS
To allow the best possible service please, whenever possible, allow 5 business days, particularly for larger events. We will of course accommodate last minute requests whenever possible. 

 

A form of payment must be supplied prior to the event taking place.

GUEST COUNTS
We request a confirmed number of attendee’s and final arrangements 72-hours prior to any event to ensure that we can organize your event effectively.

CANCELLATION
Please give a minimum of 48-hours’ notice of the event date or you will be charged 100% of the event.

SERVICE WARES
We will provide basic biodegradable service ware for all full service events at no charge.  A limited amount of in house china is available at an additional $4.00 per person.  Rentals for china wares, cutlery and glassware are available for an additional cost depending on your needs.

 

FOOD SAFETY
Perishable foods with sensitive temperature holding will be picked up with in a safe time frame. Sensitive foods cannot be let on display for prolonged periods of time. 

SPECIAL DIETS
Specials diets will always be accommodated upon request.

MODIFYING YOUR ORDER
You can modify your order on the catering website up to the order lead time for that menu. After that time, modifications to orders must be called in to the catering department.

SUBSTITUTIONS
We reserve the right to vary menu selections when necessary to meet market conditions.

PAYMENT
All catered payments will be billed at the conclusion of your event. A copy of the billing will be sent to you.

 

A form of payment must be supplied prior to the event taking place.  P-Card / Credit Card / Debit Card are preferred.  For Department Charges, a full account number must be provided. Example: xxxx – xxxxxx – xxxx – xxxx which is the "Fund–Cost Center–Spend Category–Program". 

 

If payment cannot be provided prior to the event, your catered event will not be processed.  

ADDITIONAL INFORMATION
A late fee may be added for orders placed within the 72 hours prior to the event.

 

We provide linens for food and beverage tables at no additional charge when ordering off the full service menu .  You may have linens placed on guest seating tables or registration tables upon request and at an additional charge per linen.

CONTACTLESS CATERING GUIDE

The contactless catering guide menu items can be dropped off by the Catering Department or you may pick it up in the cafe's.  This is not a full service catering option.  The food is in disposable pans and comes with disposable utensils, plates and cutlery. It does not include chafers, sterno or linens.  You may add these items in additional catering services if you need linens or rentals.
    

SERVICE STAFF
Based on event criteria, staffing may be required for events occurring prior to 8am and after 3pm, Monday through Friday and will be added to all events requested prior to 8am and after 3pm. This information will be added to your event order prior to us confirming and connecting with you to discuss event details.

Service staff is included to set up and breakdown your event. Service staff and bartenders are available during the event, upon request at a rate of $30.00 per hour with a minimum of four hours.

Floral arrangements are available by request and at an additional charge.

For assistance with all of your catering needs, please call us at 240.567.6111 or email us at mccatering@Metzcorp.com